How to cancel Hand and Stone Membership

Updated: May 17, 2022

Hand And Stone Logo

On top of their one-off massage an facial services, Hand and Stone provides a membership option for those who consistently use their service and would rather pay a monthly fee than each time. If you feel it’s not for you anymore though, follow these instruction to cancel your membership today.

Steps to cancel a Hand and Stone membership

  1. Have your membership details on hand
  2. Call their support staff on (866) 889-7866
  3. Request to cancel your membership and ask for confirmation
  4. Confirm your membership is cancelled by checking your bank statements on the next billing date

Is there any other way to cancel?

Yes, you are able to request Hand and Stone cancel your membership online by completing the form here. You will be asked various questions about why you want to cancel etc.

Can you freeze your membership?

Yes, if you’re not 100% sure that you want to cancel just yet, you’re welcome to freeze or pause your membership – a period in which you will not be charged and unable to access the benefits of your membership. You can freeze your membership for a minimum of one month and a maximum of three months, twice in one year.

Are refunds available?

No, once a payment has been made for a specific time period for a membership, no refunds are available. If you cancel while your membership is active, you’ll simply be able to access the benefits of your membership until the end of the current billing cycle.

Why do people cancel their Hand and Stone membership?

Hand and Stone has been giving massages to Americans since it was first founded in 2004. The company now has over 500 locations around the country, giving out millions of massages every year. They specialize in a range of different spa treatments including massages, facials, hair removal, and a whole lot more, all aiming to help you relax and rejuvenate.

One of the ways they’ve been able to take customer loyalty to the next level, is with the addition of the Hand and Stone memberships. Allowing customers to pay a simple monthly fee and reap all the benefits of regular massages and more. While it may sound like a fantastic deal, not everyone is completely happy with their membership, which has led many to want to cancel and move on.

Hand And Stone Membership Benefits
Hand And Stone Membership Benefits

The most common reason why people decide to cancel their Hand and Stone membership is the cost. At around $80/month for the standard membership, it certainly doesn’t come cheap compared to some other monthly subscriptions. High cost is also one of the most common reasons why many people have decided to find out how to cancel their NBA League Pass.

Another popular reason people cancel is they simply feel they want to take a break from their services, and they’ve used up all their available memberships freezes as well. While regular massage can seem fantastic, it may get boring for some after many years of the same thing. And if you’re paying for something that you no longer find valuable, there’s really no point in paying for it anymore. This is also why people who’ve had subscriptions to Marvel Unlimited for many years sometimes want to discover how to cancel their subscriptions as well.

Final thoughts

Hand and Stone has been provide regularly massage and spa treatments to customers on a monthly membership for many years now. But not everyone is happy with the service they’re receiving.

If that sounds like you, follow the steps above to cancel your Hand and Stone membership and start getting massage at a new spa near you.

If have any more questions, feel free to send their support team a message here:

Hi! I'm Carly - I've been helping people cancel their services for many years now after I was stung by one of the largest organizations in the world over and over. I spent weeks trying to cancel but they always gave me the runaround. And so, I created MyCancel to help you cancel whatever it is you're trying to cancel and quickly as possible. If you have a question - feel free to send me an email!

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