EE is the UK’s largest mobile network operator, with more than 29 million customers as of 2020. It was founded in 2010 as a joint venture between Deutsche Telekom and France Télécom, so they’ve come a long way in a few short years. Of course, with millions of happy customers, there are likely thousands of unhappy ones. And if that’s you, you’ll want to know how to cancel your EE contract and be on your way.
Follow these steps to cancel your EE contract:
Steps to cancel your EE contract
Step 1 – Be sure you want to cancel and write down all the reasons
EE is notorious for hiring the best persuaders to keep you on board when you call up to cancel. Make sure you stick to your reasons to cancel and you’ll be fine.
Step 2 – Make note of any Early Termination Fees you may have to pay if you’re still in contract
You can find out more about Early Termination Fees here – https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/early-termination-charges-explained.
Step 3 – Call 150 from your EE phone or 07953 966 250 from another phone
Unfortunately, the only way to cancel EE is by giving them a call and speaking to their staff.
Step 4 – Speak to the representative and explain your cancellation request
Explain your cancellation request and their representative will process it for you.
Step 5 – Confirm your EE contract has been cancelled by checking your account
If you can, log back in to your EE account and confirm your contract has been terminated.
Different ways to cancel EE
Unfortunately, EE hasn’t grown to become the biggest mobile network provider in the UK by letting their customers go so easily. Quite the opposite in fact, as when you speak to one of their representative on the phone, they’ll do everything possible to keep you on board. This is why they’ve made calling them the only option to cancel your EE contract.
Why do people want to cancel
If you live in the UK, you’ve likely heard of EE. With more than 29 million customers, they are the UK’s largest mobile network provider. In a short 10 years, they’ve massively expanded their network, with a new focus on the next generation 5G network rolling out now. The 5G battle is so hot that adverts are running wild. Despite EE’s fiercely competitive nature, the millions of customers they’ve acquired aren’t all happy. In fact, many have chosen to cancel their EE contract to switch to a different service provider.
One of the most cited reasons people cancel EE is just that – another service provider is offering a better service. There are plenty of mobile network providers out there in the UK, and if you think you’ve found a better service – by all means, cancel EE and move on. Nothing should be stopping you.
Another reason is the service and network stability provided by EE is subpar. Sure, their marketing is highly effective and widespread, but when it comes down to it, all that really matters is whether the service lives up to your expectations. And if it falls short, as it has for many of EE’s customers, it’s time to cancel.
With quite a few outages as well over recent years, this is a similar reason as to thousands of customers have already cancelled their Three contract and moved on to another service.
Talk to staff
If you’re not 100% sure that you want to cancel your contract with EE, why not send their team a message on social media. They should be able to assist you quite quickly: