Launched in 2003, Three is one of the UK’s largest mobile and telecom providers. Employing 4,800 people and more than £1 billion in revenue, they’ve catered to millions of happy customers around the UK. In saying that, there are plenty of unhappy customers as well. If that’s you, you’ll want to know how to cancel your Three contracts and move on to another service.
Steps to cancel your Three contract
Step 1 – Make a note of all your account information including phone number, address, password, and date of birth
It’s always good to have the information prepared beforehand to save time, and issues with verifying who you are.
Step 2 – Check if you’re still in your contract, to see if you need to pay any termination fees
You can do this by visiting the link here – http://www.three.co.uk/My3Account2018/My3Login.
Step 3 – Call 333 from your Three phone, otherwise call 0333 338 1003 from any other phone
Both options will lead you to the right connection. Once connected select the Cancel My Contract option.
Step 4 – Talk to the Three representative and let them know you want to cancel your contract
You will likely proceed to speak to a representative of Three, who’ll verify who you are, and your reasons for cancelling. Following this they should cancel your contract.
Step 5 – Confirm your contract has been cancelled by re-checking your Three mobile status
After the representative has confirmed your contract has been cancelled, it’s always wise to double-check yourself to be certain. Log back into your account and check the status of your mobile contract.
Other ways to cancel Three
If you don’t want to call, you can speak to their Live Chat which is available from 9 am to 6 pm every day. They’ll likely follow a similar process as above. One more option to cancel is to head here – http://www.three.co.uk/three-store-now.
If you’re unable to connect with a Three representative in any of the ways above, your final option would be to send them a message on social media (links are below).
Reasons people cancel their contracts
There are more than 10 million residents around the UK who are currently on a contract with Three. Making them one of the largest telecom companies in the industry. Although with so many people covering such as vast network, any outages like this one can cause major headaches for its users. Which is just one of the reasons many people have already chosen to cancel Three.
Another popular reason customers have decided to move on is the competitive nature of the industry. It’s a profitable, big, and cut-throat industry, which has incentivised many companies to compete at dangerous levels – often undercutting and providing better deals as their main tactics. So, if a customer with Three sees another contract they like, they cancel and move on. You’ll be surprised though, as this is one of the reasons many people cancel an EE contract as well.
On the flip side, despite their efforts to boost their reputation in the community, sometimes it’s just not enough to outweigh the negatives of poor customer service. And when a customer experiences poor customer service consistently, eventually it’ll be enough to force them to make the move to a new provider.
Speak with a representative
If you’re not 100% set on cancelling your Three contracts just yet, or you’d like to ask some more questions about the process of cancelling, send their team a message on social media: