How to cancel Optus plan

Updated: July 5, 2021

Screenshot Of Optus Plan Website

Optus is a household name in Australia thanks to its vast operations in the Telecommunications industry. However, even though they’re such a large company, doesn’t mean they offer the best products. So, if you’re thinking about cancelling your Optus plan, read on below to discover the quickest way to do it.

Steps to cancel your Optus plan

Step 1 – Choose your preferred method of cancellation

You can either call them (1300 555 241), contact them through their 24/7 online chat platform, or log in through the My Optus app.

Step 2 – Double-check your contract to see the terms of cancelling

It’s always a good idea to know the exact terms of your contract regarding the cancellation. This will help you know if there are any cancellation fees or anything like that.

Step 3 – Confirm your cancellation

After you’ve spoken to customer service and they’re approved your cancellation request, re-check the status of your account to confirm once more.

Step 4 – Check your bank statements

Some companies have the poor habit of accidentally charging customers even after they’ve cancelled. So check your bank statements to see if any more charges have gone through.

Other ways to cancel

Unfortunately, Optus has not opted to include a simple one-click cancel feature on most of their services. This means the only way you’ll be able to cancel your plan is by talking to them directly.

To make your cancellation process quick and easy, know why you’re cancelling before you call them. Whether you’re moving to a better plan, the connectivity is inconsistent, or you’re just not happy with the customer service – because when you talk to them they’ll always try and persuade you to stay.

Optus Customer Representatives
Optus Customer Representatives

If you’re overseas or would like to get in touch with someone at Optus on another line, use this number – +61 2 8082 5678

Why do people cancel their Optus plans?

Optus is the second-largest wireless carrier in Australia, with millions of customers all around the country. Their large customer base is due to their ever-expanding business and constant need to improve their competitivity in the ruthless industry. However, they’ve managed to upset quite a few customers along the way, leading to thousands, maybe hundreds of thousands of people choosing to cancel their Optus plans for another company.

One of the most common reasons people cancel is because they were charged for someone they didn’t sign up for or never used. This has led to customers signing up for this they didn’t know about, being accused of misleading thousands of customers and even receiving a $10 million fine by the ACCC.

In the end, it all boils down to three main reasons why people cancel – the product isn’t what they expected, the customer service is unacceptable, or another company is offering a better product.

Another reason some might cancel is that it’s simply become too expensive to maintain. This is one of the most popular reasons people end up cancelling their Xbox game pass as well.

Final thoughts

Even though Optus happy millions of happy customers around the country, that doesn’t mean their offers are perfect for everyone. Hopefully, the steps above have made cancelling your service with them a little bit easier.

If you’re still having some troubles, get in touch with them on social media:


Hi! I'm Carly - I've been helping people cancel their services for many years now after I was stung by one of the largest organizations in the world over and over. I spent weeks trying to cancel but they always gave me the runaround. And so, I created MyCancel to help you cancel whatever it is you're trying to cancel and quickly as possible. If you have a question - feel free to send me an email!

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