The Dollar Shave Club took the world by storm, bringing the subscription-based delivery model into the homes of millions of people around the world. Today, more than 3 million customers enjoy a subscription to their company, receiving varying sets of shaving equipment each month. It took them a while to reach 3 million, with thousands of customers cancelling along the way for various reasons.
If you find yourself thinking the same way, you’ll want to know how to cancel Dollar Shave Club so you stop receiving their products. Follow these steps and you’ll be done in no time:
Steps to cancel Dollar Shave Club
Step 1 – Login to your account on the Dollar Shave Club website
Click this link to open your browser and login to your account – https://www.dollarshaveclub.com/login.
Step 2 – Visit the page to access your subscription settings
Once you’ve logged in, go to Your Account > Membership Settings. If you can’t find it, click on this link to see your subscription status and the options to cancel – https://www.dollarshaveclub.com/plan/settings/stop.
Step 3 – Click the Cancel Membership button
The phrasing might be slightly different, but look for the button that says Cancel Membership and click on it.
Step 4 – Select a reason you wish to cancel your membership
As almost every company will want to know, Dollar Shave Club will give you a set of reasons you’re cancelling your account. They ask this to improve their services for current and/or future subscribers.
Step 5 – Confirm you’ve cancelled by checking your account again
After cancelling any subscription-based service, it’s always good practice to go back into your account and check to make sure the status has been updated to Cancelled. As well, check your bank account on the next billing date to make sure Dollar Shave Club haven’t accidentally charged you.
Other ways to cancel
Unfortunately, with under 200 employees and millions of subscribers, you’ll be hard-pressed to speak to one of their staff over the phone in order to cancel your subscription with them.
If you do find yourself unable to cancel Dollar Shave Club by following the above steps, you can send them a message through their website here – https://ask.dollarshaveclub.com/hc/en-us/requests/new. Otherwise, head to social media and you’ll likely get a reply in a day or two (links below).
A fan of subscription boxes? Then you might also be subscribed to Birchbox – one of the fastest growing and most popular monthly subscriptions in America. But seeing as though you’re cancelling Dollar Shave Club, you might want to know how to cancel your Birchbox subscription as well.
Why do people cancel Dollar Shave Club?
Millions of people have signed up to Dollar Shave Club, and probably hundreds of thousands have cancelled as well. Despite being a pioneer in the subscription-based business model and growing one of the smallest companies (in terms of employee size) into a billion-dollar company, there are plenty of customers who’ve already said goodbye and moved on from being a subscriber.
One of the most popular reasons to cancel a Dollar Shave Club subscription is because someone’s simply gotten over the novelty and/or found a different way to shave that is more convenient for them. The big one, of course, is the electric shaver. Some men simply grow tired of spending the time and effort shaving with a razor every morning and have grown to prefer the ease of an electric shave. It may not be perfect for them, but it gets the job done much faster.
The second most popular reason people opt to cancel their Dollar Shave Club subscription, is because they’ve made a change in their life and decided it’s time to grow a beard. The one thing you can’t do when growing a beard is to shave it. As no more shaving is required, no more razors are required either – and so, the cut is giving to Dollar Shave Club.
That reason is also up there when people are asked why they ended up cancelling their Shopify account. They’ve simply moved on from the website builder or no longer need the service.
Talk to staff
If you’ve encountered an error when trying to cancel through the steps above, you’ll want to talk to someone at Dollar Shave Club as soon as possible before you get charged again. Send them a message on social media here:
Although a slightly different business model, Thrive Market has been found to be a popular membership option for those who are subscribed to the Dollar Shave Club as well. So, if you’re thinking about cancelling that as well, you’ll be pleased to know you can cancel your Thrive Market membership in a few simple steps.