How to cancel Fitness First Australia

Updated: July 5, 2021

Perks Of A Fitness First Membership

Fitness First is one of the largest gym operators not only in Australia but the world as well, with over 360 locations around the globe. However, even though many of their members are happy, there are many that aren’t. This is why many people just you like have already cancelled their Fitness First membership for a variety of reasons.

Steps to cancel your Fitness First membership

Step 1 – Check your contract to any cancellation fees

Check the contract you signed when you first joined. If there’s a minimum number of months you signed up for, you may have to pay cancellation fees and/or the rest of your membership. If you’re already outside the initial term period, you most likely won’t have to pay anything.

Step 2 – Visit your local gym or give them a call

You can either head down to your local Fitness First and request a cancellation from a staff member, or give them a call on 1300 55 77 99 and tell them you’d like to cancel.

Step 3 – Revoke your direct debit authorisation

After your membership is confirmed to be cancelled by one of their representatives, make sure to revoke the direct debit or credit card authorisation with your bank as well.

Step 4 – Confirm you’ve cancelled by checking your bank statements

Some companies ‘accidentally’ charged members even after they’ve cancelled their membership. So it’s always a good idea to check your bank statements for any unwanted charges.

Other ways to cancel

Unlike a few other more digitally-focused companies, there’s no real way to cancel through Fitness First’s website or any one of their apps. You’ll have to talk to one of their customer representatives to send through your cancellation request.

This is almost the exact same method Optus uses when people want to cancel. By forcing you to speak with someone on their team, they’ll do everything they can to persuade you to stay on. So make sure you know why you’re cancelling and if you’d like to stay on if there’s a better deal on the table.

Member Of Fitness First
Member Of Fitness First

If you don’t want to speak to someone about cancelling just yet, you can also send them a message through their social media accounts – links are below.

Common reasons to cancel Fitness First

Fitness First has built itself a solid reputation in the gym world, and the decades of experience they have is likely one of the reasons they have such a large membership. However, they’ve also been involved in quite a few scandals in Australia as well. Including one regarding their cancellation fees and their aggressive tactics in getting members to sign up. Although they’ve been trying to rebuild their reputation in Australia with a few community initiatives.

One of the most popular reasons people finally chose to cancel their Fitness First membership is that they simply don’t go to the gym anymore. Whether they’ve gotten tired of lifting weights, want to try out another sport, or already achieved their fitness goals. And if you’re not using the service anymore, there’s no point in paying for it.

Another reason people cancel is that the cost doesn’t justify the service. Gym memberships aren’t cheap, and at $40/month up to $200/month on certain contracts, sometimes it’s just time to pull the plug and get those charges off your bank accounts.

Even though eBay Plus is just $5/month in Australia, this is also the same reason people cancel their Plus subscriptions as well.

Final thoughts

If you’re on the fence about cancelling Fitness First, hopefully when you decide to take the plunge the steps above will guide you to do it in the quickest way possible.

Still want to talk to someone at Fitness First before you go through with cancelling? Send them a message on one of their social media accounts:


Hi! I'm Carly - I've been helping people cancel their services for many years now after I was stung by one of the largest organizations in the world over and over. I spent weeks trying to cancel but they always gave me the runaround. And so, I created MyCancel to help you cancel whatever it is you're trying to cancel and quickly as possible. If you have a question - feel free to send me an email!

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