How to cancel Home Chef [Customer Support]

Launching to the world in 2013, Home Chef was one of the first movers in the meal-kit and food delivery industry. They’ve built their business around delivering pre-portioned ingredients for customers to cook themselves at home. Despite it grossing more than $250 million in year revenue, there are plenty who’ve walked away from their service and decided it was time to cancel Home Chef for another service.

Thinking similar thoughts? Follow these steps and you’ll learn how to cancel Home Chef today:

Steps to cancel Home Chef

Step 1 – Login to your account by visiting Home Chef’s official website

To login to your account, visit this link – https://www.homechef.com/users/sign_in – and enter in your username and password.

Step 2 – Scroll through the main menu and click on My Account and then Account Information

Open up the main menu and find the option that’s titled My Account. Once in there, click on the one that says Account Information.

Step 3 – Under the Delivery Details header, click on Pause Subscription

You’ll see a range of information relating to your account here, you’ll want to scroll down until you see the heading Delivery Details. Tap on the button here that says Pause Subscription.

Step 4 – Select the reason why you want to cancel your Home Chef subscription

You’ll be taken to a list of about 15 reasons relating to why you want to cancel your Home Chef account. Select the most appropriate one and click Continue.

Step 5 – Confirm you’ve cancelled by checking your email and your account status

You’ll be asked one more time to confirm your cancellation request. To confirm, simply click on Pause Subscription one more time. After this, check your email to see if you’ve received the confirmation of your cancellation. Finally, log in to your account one more time and check the status of your Home Chef subscription.

More ways to cancel your account

Unlike some other companies, Home Chef has made it extremely easy to cancel your account with them by following the few steps above. However, if, for whatever reason, you find you’re unable to cancel with those steps, you’ll want to reach out to their support staff as soon as possible so you aren’t charged again.

To do that, you can send them a message through their website here – https://support.homechef.com/hc/en-us/requests/new. Otherwise, feel free to give them a call on 872-225-2433. Another option would be to send them a message on social media (links below).

This is cancellation method is quite similar to the method that Instacart uses to let people cancel their accounts with them. Simply log in, visit the cancellation section, and you’re done in no time.

Why do people choose to cancel Home Chef?

Home Chef has become one of America’s favourite meal kit delivery services. They’ve done so by consistently offering great quality food at reasonable prices. Making it highly accessible to all sorts of people around the country. Home Chef themselves consistently report solid growth and earnings. Likely due to consistent innovation such as their new partnership with Impossible Burgers. Despite their vast customer happiness, it doesn’t extend to everyone.

And for those who are in the minority, they’ve cancelled their account with Home Chef for a number of reasons.

One of the most common reasons people have chosen to cancel Home Chef is they simply don’t need the convenience of having their meals delivered to them anymore. Whether they’ve freed up more time in their life, or have adapted to fit in more time for cooking themselves, the Home Chef service is no longer needed and ends up being cancelled.

Another reason Home Chef sees many of its customers cancel is the price. Convenience costs money, and someone that money is just a little too much for the convenience it offers. At up to $10 per meal, it’s not a cheap service when compared to home cooking. And for those that can no longer value the benefit their getting, they simply choose to cancel their Home Chef account and move one.

Despite being in a completely different industry, people often cite price as being the number one reason they cancel their Ooma account as well. If you didn’t know, Ooma is one of the largest providers of VoIP services in the country.

Talk to staff

With millions of customers in the states spread out all around the country, Home Chef has done a fantastic job in keeping a reliable and quality meal-kit service running for many years now.

However, if you’re still set on cancelling by want to speak to their support team first, send them a message on social media and they’ll get back to you as soon as they can:

HelloFresh, one of Home Chef’s largest competitors, is also facing a wave of cancellation requests in the past few months. If you’ve trialled them as well, you’ll want to know how to cancel your HelloFresh account before they charge your account again.