Ooma has been providing VoIP services to thousands of Americans over the course of it’s lifetime – having been first founded in 2004. It was called on of the fastest-growing private companies in 2015, and now has over $100 million in yearly revenue. Despite all their successes, there have been plenty of unhappy customers along the way. If you find yourself thinking similar thoughts, you’ll want to know how to cancel Ooma and be on your way to other services.
Follow these easy steps and you’ll cancel Ooma and be on your way in no time:
Steps to cancel Ooma
Step 1 – Decide whether you want to use online chat or give them a phone call to cancel
Unfortunately, Ooma doesn’t provide an option to cancel your account directly through their website. The only way to cancel is by contacting their support team and requesting a cancellation. You can initiate a live chat here – http://ooma1.custhelp.com/app/chat/chat_launch? – or call them on 1-888-711-6662 (US) or 1-866-929-6662 (CAN).
Step 2 – Write down your reasons for cancelling in case they try to persuade you to stay on
Ooma will likely have some very persuasive representatives on the other end of the chat who’ll pull out all the tricks to try and keep you on board. The best way to keep your cancellation going forward is to write down your cancellation reasons before starting the chat.
Step 3 – Initiate your cancellation request and give them your reasons to cancel
Once you’re ready to cancel Ooma, start the chat online or via phone and provide your reasons for cancelling.
Step 4 – Confirm your account has been cancelled by re-checking your account status
After you’ve finished talking to their representative, confirm your account has been cancelled by logging in to you Ooma account and checking the subscription status.
Different ways to cancel
Unlike many other modern-day tech companies, Ooma doesn’t provide an option to cancel directly through their website. The only method is to go through their live chat or call them on the numbers above.
If, however, you’re unable to contact them due to some technical difficulties, it’ll be a good idea to send their team a message on social media with your cancel request (links below).
This method of making it difficult to cancel is a technique that many have claimed AT&T uses as well. So much so, that they often search for detailed instructions on how to cancel AT&T before even attempting it.
Why do people cancel Ooma?
Focusing on VoIP services for small business, home, and mobile users, Ooma has grown from its small beginnings in Palo Alto, CA, in 2004 to more than $100 million in revenue in recent years. It’s even been named as one of the fastest-growing private companies. Even though its revenue has been steadily growing over the years, many customers haven’t been too happy and have chosen to cancel Ooma rather than staying with them. But why?
One of the most commonly mentioned reasons people have decided it’s finally time to move on from Ooma is the service promised simply hasn’t been delivered. Telecommunications isn’t an easy industry to operate in. It’s fast-moving, fragile, and highly competitive. One small misstep and a happy customer could instantly turn into one looking to move to a competitor.
On the other hand, sometimes throughout a customer’s lifetime, they’ve had an extremely pleasant time using Ooma’s services, they just simply don’t need them anymore. If that’s the case (maybe it is for you) there’s simply no point in paying for a service you’re no longer using. And so, it eventually becomes a priority to cancel your services with Ooma and move on.
One of Ooma’s biggest competitors, CenturyLink, is also facing a wave of redundant customers who no longer find their services useful. In fact, the process to cancel CenturyLink is so difficult, that many are persuaded to stay after they’re forced to listen to their representatives on the phone.
Talk to staff
They aren’t the biggest company, but not all great companies are. In fact, many of the best companies often stay relatively small compared to some of the globalised behemoths out there.
For Ooma, they’ve chosen to focus on their core VoIP services and provide the best customer service they can. If you have any more questions before you cancel your account with Ooma, send them a message on social media to see if they can help you out:
A similar telecom service operating in America is Boingo Wireless. But, instead of focusing on VoIP services, they focus on providing a huge range of wireless access points around the country. If you’re subscribed and thinking about cancelling your Boingo Wireless account, don’t worry – the steps are quite easy and you’ll be done before you know it.