How to cancel Nike order

Updated: July 5, 2021

Screenshot Of Website Taking Nike Orders

Chances are if you’ve watched any sport over the past decade, you’ve heard of Nike. As one of the biggest sporting brands in the world, they have managed to build one of the strongest businesses in the industry. But even so, sometimes when you order something from Nike – it’s a mistake for whatever reason. And when that happens, you’ll want to know how to cancel a Nike order now.

Steps to cancel a Nike Order

Step 1 – Check how long it’s been since the order was confirmed by Nike

You can do so by logging into your Nike account here – – or checking the app or your email.

Step 2 – If it’s less than 60 minutes, you can log in to your account and cancel online (if it’s more keep reading)

If the order is less than 60 minutes old, you should be able to cancel the order through your account. If it’s more than 60 minutes old, you should call them on 1-800-806-6453.

Step 3 – Visit Nike’s website and go to the Orders section of your account

Once you’re in the Orders section, you should be able to see all the Nike orders you’ve made through this account.

Step 4 – Find the order you want to cancel and click on Order details

Find the order you want to cancel and click on Cancel. If the order status says Pending or On Hold – you need to call them to cancel.

Step 5 – Click Cancel Order and check your account to confirm the order has been cancelled

Confirm your Nike order has been cancelled by re-checking the order status and seeing it they’ve sent cancellation confirmation to your email.

How else can you cancel

Unfortunately, if the order was made more than 60 minutes ago, the only other way to cancel is by calling Nike on 1-800-806-6453. Other than that, if they’re still not able to cancel it – Nike accepts returns for any reasons 30 days after purchasing.

Some Athletes Sponsored By Nike
Some Athletes Sponsored By Nike

Lastly – if you’re not able to get through to them on the phone, send them a message on one of their social media accounts (links below).

Most common reasons people cancel their Nike orders

After being founded in 1964 by a couple of businessmen, the sports company has grown to become one of the largest suppliers of athletic goods in the world. At nearly $40 billion in yearly revenue, they dominate markets such as the shoe industry, where it’s estimated they own 50% of the global market. Despite their dominance, many people end up cancelling their Nike order before it can get fulfilled.

One of the most common reasons people cancel is Buyer’s Instant Regret. This phenomenon can be observed when immediately after confirming their purchase, they regret their decision. This is often the case with expensive items where the click of a button could put you out $1,000 instantly. And when the realisation sets in, you regret it instantly and go to find out how to cancel the Nike order.

Surprisingly, another reason people cancel is that they’ve found out Nike themselves have done something they don’t like. Such is the case when Nike ends up sponsoring the team they’re against, when Nike takes a certain political stance, or when they’ve been found to be operating unethical practices. Whatever the case, the customer is displeased and wants to immediately cancel their Nike order. Which will lead them right here.

If the reason you’re cancelling Nike is that you don’t think you’ll use the athletic equipment, you might as well considering cancelling other fitness services, such as HelloFresh. If you are subscribed to HelloFresh, you’ll be pleased to know cancelling a HelloFresh account can be done in a few simple steps.

Last words

Cancelling a Nike order can be completed by following the few steps listed above. If you’d like to ask a Nike representative some more questions before cancelling, send them a message on social media here:

Lastly, if you just happened to be subscribed to Noom (fitness app) and are thinking about cancelling it as well, follow these few steps.

Hi! I'm Carly - I've been helping people cancel their services for many years now after I was stung by one of the largest organizations in the world over and over. I spent weeks trying to cancel but they always gave me the runaround. And so, I created MyCancel to help you cancel whatever it is you're trying to cancel and quickly as possible. If you have a question - feel free to send me an email!

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