How to cancel AT&T service

Updated: July 5, 2021

Screenshot Of At&t Website

From its humble beginnings back in 1983, AT&T has grown to become the world’s largest telecommunications company and the largest provider of mobile services across the globe. With annual revenue nearing $200 billion, there’s plenty of happy customers consistently coming back. But for a company so large, there are plenty of unhappy ones as well – and for them, there’s only one thing to do – cancel their AT&T service.

If you’re having similar thoughts, follow these steps to cancel your AT&T internet or other service:

Steps to cancel AT&T

Step 1 – Decide whether you want to cancel by calling or submitting a request

If you have a home internet service or phone line, you can submit a request to cancel here – https://www.att.com/help/covid-19/cancel-service. If you have a wireless account, you can call them on 800.331.0500 to cancel.

Step 2 – Write down your reasons for cancelling AT&T and stick to them

AT&T are infamous for their customer support team making it hard to cancel. This is why it’s a good idea to write down your reasons for cancelling so you can stick to them and not be persuaded by their representatives.

Step 3 – Submit your cancellation request to their customer support team

Once you’re ready to go, submit your cancellation request to the AT&T team.

Step 4 – Confirm your AT&T service has been cancelled by checking your account status

It’s always good practice to re-check your account status to confirm it’s been cancelled one more time. With AT&T, simply log in to your account and check the status of your service.

More ways to stop your AT&T account

If you want another way to cancel your internet or home TV service, you can call them on 800.288.2020. For another way to cancel wireless, simply call 611 from an AT&T registered device.

Att Providing Support To Customers Affected By A Storm
AT&T Providing Support To Customers Affected By A Storm

Calling can be a bit tedious at times with wait times sometimes exceedingly long. So, if you’d rather head down and visit them in person, you can set up an appointment to cancel your AT&T service by visiting this link – https://www.att.com/storeappointment/. Otherwise, scroll down below and send them a message on social media with any more questions you have about cancelling.

On a slightly different note, if you’re cancelling your AT&T account and you also use NordVPN, you might as well cancel that too as you won’t be connected to the internet. Luckily, it’s a straightforward process to cancel your NordVPN subscription, unlike AT&T.

Some of the reasons why people cancel AT&T

Despite their huge success and massive market share, AT&T have an infamous reputation for having some of the worst customer service in the industry. Some of their practices have even led them to force media releases claiming phones made just a year ago will stop working. Leading to many more unhappy customers, and likely many more customers cancelling. Luckily, they’re turning their game around, rapidly trying to increase their customer satisfaction in recent years. But still, customers are cancelling in the thousands.

Even though they’ve been desperately trying to bring it back up, customer service is still the number one reason people have chosen to cancel AT&T and move to another service. Long phone wait times, poor response times to queries, ineffective troubleshooting, and poor in-person hardware fixes have led to millions of customers cancelling their accounts with AT&T.

Next on the list of reasons to cancel is there’s simply a better service out there. Telecommunications is a massive industry, and it’s only going to get bigger with more and more people connected to the network, with more and more devices. Every company out there is looking to steal market share from their competitors, and that means they must offer a better deal to do so.

When a better deal comes around for those currently subscribed to an AT&T service, sometimes it just makes more sense to make the switch. So, they end up cancelling their AT&T service and moving to a competitor. That’s simply healthy market competition at work.

This is also a major reason people cancel Verizon Fios. There are simply too many competitors out there and eventually, someone else is going to step in and provide a better service.

Talk to staff

AT&T is arguably one of the largest and most recognizable telecom brands in the US. They’ve spent decades building up millions of customers, most happy, but some not – who’ve then gone on to cancel.

If you have any more questions you’d like to ask the staff at AT&T before your cancel your service with them, send them a message to their support staff on social media:

Another popular telecom service millions of Americans have signed up to and ended up cancelling is Boingo Wireless. Many people cancel their Boingo Wireless account for the simple fact that it’s not living up to their standards.


Hi! I'm Carly - I've been helping people cancel their services for many years now after I was stung by one of the largest organizations in the world over and over. I spent weeks trying to cancel but they always gave me the runaround. And so, I created MyCancel to help you cancel whatever it is you're trying to cancel and quickly as possible. If you have a question - feel free to send me an email!

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