Verizon Fios (Fiber Optic System) is a fiber optic network developed by Verizon to vastly boost the speeds and bandwidth capabilities of it’s internet community. Despite them saying it moves ‘crazy amounts of data at even crazier speeds‘ – there are thousands who aren’t feeling it. And what do you do when you sign up to something that turns out no good? You cancel.
If that’s the case for you and you’re planning to cancel Verizon Fios, follow these steps and you’ll be free of them in no time:
Steps to cancel Verizon Fios
Step 1 – Gather all the information relating to your Verizon Fios account
The information you may need will be your address, name, phone numbers, account numbers, and/or verbal passwords. You should also be able to log in to your Verizon account online and find all the information relating to your account.
Step 2 – Write down the reason(s) you are cancelling your account
It’s always good to have firm reasons for cancelling – whether they are price, bad service, slow internet, whatever the case – write them down and keep them in front of you whilst making the call to cancel.
Step 3 – Call customer support and request to speak to someone about cancelling
There’s only a single number Verizon has made available to cancel their Fios service – 1-844-837-2262. The number is staff Monday – Friday, from 8am – 6pm Eastern Time. It may be wiser to call in the evening because the staff just want to go home and will be tired from the hundreds of cancel requests throughout the day.
Step 4 – Stick to your reasons for cancelling and refuse any incentive offers
Verizon themselves say on their website that they’d love the ‘chance to convince you to stay’. Meaning they’re going to have some persuasive people with persuasive offers on the other end of the line when you call up to cancel. This is why you’ve written down your reasons for cancelling beforehand.
Step 5 – Login to your Verizon account and check that your account has indeed been cancelled
After Verizon’s representative has confirmed your account has been cancelled, you should log in to your account here – https://www.verizon.com/myverizon – and confirm the cancellation. There’s nothing worse than thinking you’ve cancelled then being charged on the next billing date again.
Can you cancel any other way?
Despite how big they are, Verizon has made it quite difficult to cancel Verizon Fios – leaving the only way to cancel by calling one of their staff, waiting however long on hold (possibly one hour or more), and then going through the whole cancellation process over the phone.
This is very strange and most modern-day tech companies offer the extremely simple way to cancel by logging in to your account on their website and simple hitting the cancel button. This had led to thousands of vastly negative reviews across many online review platforms.
Unsurprisingly, CenturyLink is another telecom company that has received thousands of negatives reviews thanks to them making it quite difficult to close an account. If that’s you as well, follow these steps to cancel CenturyLink as quickly as possible.
Reasons why people cancel Verizon Fios
Verizon itself is one of the largest telecom companies in the US, with millions of customers and billions in revenue. However, despite their largeness and massive capabilities in the US, hundreds of thousands have claimed Verizon’s customer service is some of the worst in the world. Which makes it even worse when these same people want to cancel their Verizon Fios account, only to be met with customer service making it as difficult as possible.
Another reason many people choose to cancel their Verizon Fios account is that the cost is simply too high for them. At $59.99/month for one of their lower-priced plans, it certainly doesn’t come cheap. Add on top the many other subscriptions most people have which charge monthly, and the cost can sometimes just be too much. And so, Verizon Fios is on the chopping cards to be cancelled.
Following high prices and poor customer service, there’s a common theme among many previous customers that they’ve cancelled because the service itself hasn’t lived up to what was promised. Some even saying Verizon Fios has offered them the same speed for a higher price – not a good look for Verizon.
Ooma, another telecom company focusing on VoIP services, has also been criticized for high prices and poor customer services – which is why that’s likely the number one reason people end up cancelling their Ooma account and moving to another service provider.
Talk to staff another way
Don’t want to speak to Verizon’s staff on the phone straight away about cancelling? Feel free to ask any questions you have beforehand to some of their team on social media. Send them a message here:
If you’re a small business using Verizon Fios to power your networks, you may also be using Quickbooks to manage your accounting. So, if you’re thinking about shutting it all down, you can cancel Quickbooks in a few short moments as well.