Verizon Fios (Fiber Optic System) is a fiber optic network developed by Verizon to vastly boost the speeds and bandwidth capabilities of it’s internet community. Despite them saying it moves ‘crazy amounts of data at even crazier speeds‘ – there are thousands who aren’t feeling it. And what do you do when you sign up to something that turns out no good? You cancel.
If that’s the case for you and you’re planning to cancel Verizon Fios, follow these steps and you’ll be free of them in no time:
Steps to cancel Verizon Fios
- Gather all the information relating to your Verizon Fios account
- Write down the reason(s) you are cancelling your account
- Call customer support on 1-844-837-2262 and request to speak to someone about cancelling
- Stick to your reasons for cancelling and refuse any incentive offers
- Login to your Verizon account and check that your account has indeed been cancelled
Can you cancel any other way?
Despite how big they are, Verizon has made it quite difficult to cancel Verizon Fios – leaving the only way to cancel by calling one of their staff, waiting however long on hold (possibly one hour or more), and then going through the whole cancellation process over the phone.
This is very strange and most modern-day tech companies offer the extremely simple way to cancel by logging in to your account on their website and simple hitting the cancel button. This had led to thousands of vastly negative reviews across many online review platforms.
Unsurprisingly, CenturyLink is another telecom company that has received thousands of negatives reviews thanks to them making it quite difficult to close an account. If that’s you as well, follow these steps to cancel CenturyLink as quickly as possible.
Reasons why people cancel Verizon Fios
Verizon itself is one of the largest telecom companies in the US, with millions of customers and billions in revenue. However, despite their largeness and massive capabilities in the US, hundreds of thousands have claimed Verizon’s customer service is some of the worst in the world. Which makes it even worse when these same people want to cancel their Verizon Fios account, only to be met with customer service making it as difficult as possible.
Another reason many people choose to cancel their Verizon Fios account is that the cost is simply too high for them. At $59.99/month for one of their lower-priced plans, it certainly doesn’t come cheap. Add on top the many other subscriptions most people have which charge monthly, and the cost can sometimes just be too much. And so, Verizon Fios is on the chopping cards to be cancelled.
Following high prices and poor customer service, there’s a common theme among many previous customers that they’ve cancelled because the service itself hasn’t lived up to what was promised. Some even saying Verizon Fios has offered them the same speed for a higher price – not a good look for Verizon.
Ooma, another telecom company focusing on VoIP services, has also been criticized for high prices and poor customer services – which is why that’s likely the number one reason people end up cancelling their Ooma account and moving to another service provider.
Talk to staff another way
Don’t want to speak to Verizon’s staff on the phone straight away about cancelling? Feel free to ask any questions you have beforehand to some of their team on social media. Send them a message here:
If you’re a small business using Verizon Fios to power your networks, you may also be using Quickbooks to manage your accounting. So, if you’re thinking about shutting it all down, you can cancel Quickbooks in a few short moments as well.