How to cancel Instacart

Updated: July 5, 2021

Screenshot Of Instacart Website

From their humble beginnings in 2012, Instacart has grown to become one of the largest grocery delivery and pick-up services in the US. Growing to serve 5,500 cities in all 50 states across the country, with a recent valuation of $13.7 billion. Even though millions have used their services, there are also plenty who’ve signed up, found it’s not for them, and gone on to cancel Instacart.

If you find yourself in the same position, follow these steps and you’ll cancel your Instacart account in no time:

Steps to cancel Instacart

Step 1 – Login to your Instacart account through their official website or app

Login to your account through the app or visit this website – https://www.instacart.com/.

Step 2 – Click on Profile in the main navigation menu

From the main navigation menu, scroll down until you see a section called Profile – click it.

Step 3 – In your Profile there should be a section called Choose Your Orders – click it

There’ll be a range of options you can update and manage in your profile, but to cancel an order, click on the Choose Your Orders page.

Step 4 – There’ll be a list of open orders you’ve recently made, tap on the one you’d like to cancel

On this page, there’ll be a list of your orders. Tap on the one you’d like to cancel which will bring up more options.

Step 5 – Tap on Cancel Order to stop the order before a shopper begins shopping

As long as the shopper hasn’t started shopping yet, you’ll be given the opportunity to cancel the order. Tap it and you should receive a notification that the order has been cancelled..

How else can you cancel

If you’re not looking to cancel an individual order, but rather cancel your whole Instacart Express account, the process is relatively similar. Login to your account via the link above and go to Account > Instacart Express. From there, click on Change My Plan > End Membership. You’ll be asked to confirm one last time before your Instacart account is cancelled.

Some Of The Food Delivered By Instacart
Some Of The Food Delivered By Instacart

If you’re having a bit of trouble with the steps above, the best option is to get in touch with them directly. Give them a call on 1-888-246-7822 or send an email to [email protected]. Otherwise, head over to one of their social media pages and send them a message there (links are further down).

Hello Fresh, one of Instacart’s biggest competitors in the food delivery industry, also provides a relatively similar way to cancel your account or order with them. Simply log in to your account and you’ll be given the option to cancel Hello Fresh.

Why do people want to cancel Instacart?

Despite it being less than 10 years old, Instacart has become a powerhouse name in the grocery delivery service. As of 2020, there are more than 350,000 active shoppers using the platform, which has led them to achieve a near $14 billion valuation. Despite their success and thousands of happy customers, their service simply doesn’t cut it for some. And these people end up going on to cancel Instacart in search of a better platform.

One of the most popular reasons people end up cancelling their orders and/or account with Instacart is the pricing. Prices vary depending on if you’re an Instacart Express member, and how fast you need the delivery, but every little bit adds up. And if you’re getting your groceries delivered multiple times a week to your home, you may find all that money spent on deliveries could be put to far better use.

Instacart Promotion
Instacart Promotion

Price is a major factor many people end up cancelling Home Chef as well. As it can quickly add up if you start getting every meal of the week delivered, the cost sometimes becomes just too much.

Another, more recent, reason people are opting to cancel their accounts is not because they’re unhappy with the service they’re receiving, but rather how they’re treating their own shoppers. Instacart shoppers even planned to go on strike earlier this year due to the pandemic. In these modern days of corporate social responsibility, people talk with their money. And if that means closing their Instacart accounts because of the way they treat their employees, they’ll most certainly do it.

Talk to staff

Instacart has taken a huge share of the market thanks to their great service, and even better customer support. If you find yourself having a bit of trouble cancelling your account with them, send them a message on social media and they’ll be able to help you out:

Although they don’t specifically deliver pre-selected and arranged meal kits, Shipt is one of Instacart’s largest competitors when it comes to food delivery. Lucky for Instacart, many people are asking how to cancel their Shipt account and move on to another service as well.


Hi! I'm Carly - I've been helping people cancel their services for many years now after I was stung by one of the largest organizations in the world over and over. I spent weeks trying to cancel but they always gave me the runaround. And so, I created MyCancel to help you cancel whatever it is you're trying to cancel and quickly as possible. If you have a question - feel free to send me an email!

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